FAQs

We carry supplies for dogs, cats, birds, reptiles, amphibians, aquatics, and small mammals (rabbits, hamsters, guinea pigs, etc.).

Yes! We’re a family-owned, American business based in Lancaster County, PA.

We operate out of Lancaster County, Pennsylvania, USA.

Our online store is open 24/7. Phone support is available Monday–Friday, 9am–5pm EST.

No, we currently ship to the mainland continental USA only.

Organic foods, natural treats, beds, toys, grooming supplies, collars, leashes, and more.

Premium seed mixes, pelleted diets, toys, perches, cages, and supplements.

Habitat kits, live and dried feeds, heating/lighting, decor, and supplements.

Yes—food, water conditioners, tanks, decor, filters, live fish and inverts, and live plants.

We carry food, bedding, cages, toys, treats, and enrichment for rabbits, hamsters, guinea pigs, and more.

Absolutely. We focus on sourcing organic, additive-free, and single-ingredient items wherever possible.

We offer live feeder insects and aquatics, and a wide range of reptiles, amphibians, snakes, inverts like snails and others, large insects too! But for Dogs and Cats, our focus is on supporting shelters nationwide, building new partnerships every week! remember its our goal to give every pet their Best Life!!

We offer live feeder insects and aquatics, and a wide range of reptiles, amphibians, snakes, inverts like snails and others, large insects too! But for Dogs and Cats, our focus is on supporting shelters nationwide, building new partnerships every week! remember its our goal to give every pet their Best Life!!

Major Credit Cards, Shop, G-pay, Paypal

Shipping & FulfillmentAt Walnut Creek Pets, we partner with several trusted suppliers and fulfillment partners to bring you a diverse selection of organic pet products. Depending on what you order, your items may ship from different locations and may arrive in separate packages.Shipping Times:

• Most orders are processed within 1–2 business days.
• Estimated delivery windows vary by product and vendor, typically ranging from 2–7 business days.
• Live feeds and specialty items may have specific shipping schedules (e.g., shipped only on Mondays for safety).

Carriers:

• We use UPS, FedEx, USPS, and other regional carriers depending on the vendor.

Tracking:

• Tracking numbers will be provided when available. Some items may ship separately and have individual tracking.

Shipping Costs:

• Shipping rates are calculated at checkout and may vary by product or vendor.

Questions?
If you have questions about your order’s shipping status or policies for a specific product, please contact us at contact@walnutcreekpets.com.

• Return and exchange policies may differ depending on the vendor. Please refer to our Returns Policy for full details or contact us for assistance.

1. What is your return policy?
   
   Most unworn/unwashed items can be returned within 15 days. As a caring family business, we’re happy to review reasonable requests beyond this period.
2. How do I request a return or exchange?
   
   Contact us with your order details and we’ll help you promptly.
3. Are there exceptions to the return policy?
   
   Yes, boutique or perishable items may be final sale, but we always try to help—just ask!

We accept order cancellation before the order has shipped, after which it falls under our return policy, just call or email us to cancel your order.

We use specialty packaging and only ship live feeds on Mondays for safety.

Yes, tracking info is provided once your order ships.

Overnight/courier options are available for some items; contact us for details.

Yes, for most items—except some large or live shipments.

We include extra to offset losses and will work with you for a solution.

Absolutely! Tell us about your pet and we’ll recommend the best options.

items are hand-selected for quality, safety, and natural ingredients first, and vendors are reviewed for thier performance, and reliability.

Yes, digital gift cards are available for any occasion.

Reach us by phone at (717) 983-8069 or via our website’s contact form.

Contact@WalnutCreekPet.com