Family owned and operated in the US.

EZwhelp began as a side business on eBay in the late 1990's, run out of a garage in Florida – without air-conditioning. The original owners (our aunt and uncle) spent many years working a labor of love, always striving for innovation, excellence, and honesty. Their labor has ended, and they’re currently enjoying retirement with all the adventure that can bring.

This new chapter of their lives meant a new chapter for ours as well. The transition from managing a carpet cleaning business to business ownership in 2018 was both exhilarating and scary for us. With 4 children under the age of 8 at the time, there was a lot riding on our shoulders to succeed. Travis went from an office job with steady hours and Christine went from stay-at-home mom to both of us working overtime with 4 kids running around us needing our support as well. We welcomed the opportunity to work side by side with each other. It’s important to us to teach our kids the value of hard work and the pride and responsibility that comes from earning their own money.

By 2020, we were being pushed to our limits. It was time to welcome more family to share the load. In April 2020, our brother-in-law, Jordan, along with his wife, one month old baby, and dog moved down the east coast to Atlanta. We’re so grateful to have Jordan and his family close. He is a huge asset to our team, and they enrich our lives.

Among the many changes that Covid brought to the world, it brought an increase of dog ownership. As a result, our business grew and by 2021, we were in need of more help. Travis’ brother, Tyler, joined the team and brought with him more experience. Moving from the west to the east coast with his wife, four kids, and a Great Dane was an adventure, and we’re so glad to have them closer and to get to work together. Tyler's wife, Jamie, joined the team in 2022 as our new customer service manager. If you ever call in, you will see just how wonderful and kind she is, and we appreciate all your kindness and patience in return.

The kids from our families get involved too during school breaks. We use it as an opportunity to teach them life skills and gain some experience in the workspace. So, if you find that the saran-wrapping of your rods or the taping of your boxes looks like it was done by an eight-year-old, it probably was! Thank you for your patience with cosmetic defects such as these and supporting us in teaching our kids about work.

We recognize the tremendous blessings that have allowed this opportunity to become a reality for our families (three families with a combined ELEVEN children!) We are grateful to all those who helped make this possible and for all the experiences which we have had in our lives that have prepared us for this change. We are indebted to the previous owners for the hard work they put into EZwhelp, recognizing that we stand on their shoulders and wouldn’t be here without them.

And to you, dear customer, we are grateful to you! We certainly wouldn’t be here without you either and we hope to continue to serve your needs as it pertains to whelping and puppy training.

Mission Statement

EZwhelp is dedicated to safeguarding the health and safety of both the mother and her puppies during the whelping process by offering premium-quality whelping supplies.  

Based on the values of virtue and industry, we will adhere to the following principles:

• We will manufacture and sell quality products
• We will be honest
• We will be fair
• We will, as employees, appreciate one another’s worth and inspire each other to improve
• We will find enjoyment and satisfaction in our work

EZwhelp supports and encourages adoption from rescues. We also support and encourage responsible breeding. Both are valuable and needed to support the 60+ million households in the US that have dogs as part of their family. 

From All of Us.Thanks for taking the time to check us out. We hope you'll find something of use to you on our site or offer suggestions if there’s something you’d like to see. We also hope you'll share our company with someone else.

SHIPPING

SIGNATURE REQUIREMENT POLICY:

All orders containing a whelping box and/or a value over $300 will REQUIRE A SIGNATURE upon delivery. EZwhelp will provide each customer with the tracking information for their packages so they can track the delivery and plan to be home to sign for the package. 

SHIPPING OPTIONS: We offer FREE Shipping for orders over $99 to the Contiguous U.S. (Lower 48 States). Orders will be sent via UPS Ground or USPS Mail at the discretion of EZwhelp.com. EZwhelp is not responsible for any shipping delays caused by carriers or other outside forces.  

The majority of orders ship out in 1 business day. We do not ship on Fridays, Saturdays, Sundays, or major holidays. To calculate the delivery date, add the processing time of 1-2 days to your shipping method transit time. For example, UPS "Next Day" shipping for an order placed on Monday, would be delivered no later than Thursday (order received on Monday, add 2 days to ship which is Wednesday, then receive order on Thursday). We are always willing to try to ship earlier. Contact us to confirm.

Considering USPS Mail?

We always recommend UPS shipping. In our experience, USPS often does not deliver according to their claims. When they say "1 business day" or "2 business days" this is only an estimation. These estimates do not come from our website, they are provided directly from the USPS during your checkout. USPS is a good option only fornon-urgent and low costorders. We will not ship orders over $150 via USPS. For these orders, if USPS Mail is selected, we will ship via UPS Ground. Please refer to our map of UPS Ground Services for transit times.

EZwhelp ShipInsure Policy

EZwhelp offers Checkout+, which offers ShipInsure coverage on your entire order. ShipInsure provides peace of mind and comprehensive coverage in the event your order is damaged, lost, or stolen during transit while also streamlining the claims process in a quick and EZ service. 

SHIPPING INSURANCE: 

What ShipInsure Covers

1. Damaged Packages (Must be reported within 2 days of delivery)
If your order arrives with damaged product(s) or part(s), EZwhelp will replace the affected items at no additional cost, including both product and shipping.
To initiate a replacement for damaged items, you should have received an email confirmation from ShipInsure with a link to "File Claim." Or by visiting https://ezwhelp.shipinsure.net. This services is available 24/7 with general response times within 4 hours.  A picture of the damages will be required to complete the claim process. If you have any questions, please reach out to us at: customer_service@ezwhelp.com or calling us direct (732)723-7787, Monday - Thursday during business hours. Replacements will be shipped once claim is approved.

2. Lost or Stolen Packages (Marked delivered? Must report within 2 days. No update on tracking? Must wait for 7 days without tracking update before filing claim.)
If your order is lost in transit or reported stolen after delivery, EZwhelp will replace the entire order free of charge, including shipping.
Before filing a claim, we kindly ask you to confirm the following:

• Have you checked with all household members to ensure the package was not received by someone else?
• Have you searched around your property, including porches, side doors, garages, or other secure areas where the package may have been placed?
• Have you checked with neighbors nearby in case the package was mistakenly delivered to the wrong address?

(While rare, we do see a few cases each year where deliveries were made to a neighbor or left in a concealed location.)

To initiate a replacement for lost or stolen items, you should have received an email confirmation from ShipInsure with a link to "File Claim." Or by visiting https://ezwhelp.shipinsure.net. This services is available 24/7 with general response times within 4 hours.  A picture of the damages will be required to complete the claim process. If you have any questions, please reach out to us at: customer_service@ezwhelp.com or calling us direct (732)723-7787, Monday - Thursday during business hours. Replacements will be shipped once claim is approved.

Cost and Coverage

The cost of ShipInsure will be shown as an option when checking out. Checkout+ to opt in to coverage, or checkout withouth coverage. Cost is based on the total value of your order and will be calculated automatically at checkout. 

Important:
If ShipInsure is declined, the customer acknowledges that EZwhelp is not responsible for items that are damaged, lost, or stolen during transit without an additional charge. 

Our Commitment

EZwhelp takes every precaution to ensure your order arrives safely:

• All fragile items are securely packaged.
• "Fragile" and handling labels are applied as needed.
• Signature confirmation is required on whelping boxes and all orders over $300 for added security.

At EZwhelp, your satisfaction is our top priority. We stand behind every product we sell with a comprehensive 30-day money back guarantee to ensure you and your beloved pets are completely happy with your purchase. We understand that finding the perfect products for your furry family members is important, and we're committed to making your shopping experience enjoyable.

Return Window and Timeline

All returns must be initiated within 30 days of the order fulfillment date shown on your shipping confirmation. We strongly recommend contacting our customer support team as soon as possible if you're not satisfied with your purchase so we can help resolve any issues quickly and efficiently. The sooner you reach out, the faster we can find a solutions that works for you and your pet. 

Eligible Return Conditions

To qualify for a return and refund, all items must meet the following conditions: 

• Products must be in their original, unused conditions with all original packaging, tags, labels, and documentation intact. 
• Food items, treats, supplements, and any consumable products must remain unopened and sealed in their original packaging for health, safety, and hygiene reasons. 
• Items must not show any signes of pet use, damage, wear, or alteration. 
• Items must be free of hair and odor. 
• Proof of purchase is required for all returns, including your order number, receipt, or order confirmation email. 

Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned or refunded under any circumstances. These include any open food products, treats, supplements, or consumables of any kind. Whelping boxes, pads, accessories, and/or other products that have been used or show signs of use, damage, wear, contaminants, odor, or alteration cannot be returned or refunded. Personalized, custom-made, or special order products that were created specifically for you or your pet cannot be returned or refunded. Items marked as Final Sale, Clearance, or Closeout are not eligible for return or refund. Products that have been used, show signs of pet contact, or have been damaged after delivery cannot be accepted back into our inventory. 

Refund Process and Timeline

Once we receive your return item at our facility, our quality control team will carefully inspect it to ensure it meets all return conditions. Upon successful inspection and approval, we will process your refund. Refunds will be issued to your original payment method used at the time of purchase and can take 3-5 business days to appear in your account depending on your financial institution. Please note that original shipping costs are non-refundable unless the return is due to our error, a defective products, or an item that arrived damaged. 

Return Shipping Costs and Proceedures

Customers are responsible for all return shipping costs unless the return is due to our error, a defectibe product, or an items that arrived damaged during transit. We strongly recommend using a trackable shipping method with insurance to ensure your return reaches our facility safely and can be tracked throughout the shipping process. We cannot be held responsible for returns that are lost or damaged during return shipment. Please retain your tracking number and shipping receipt until your return has been processed and your refund has been issued. 

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact our customer service team immediately upon receipt. We will need clear photos of the item, its packaging, and any visible damage or defects to process your claim quickly. Once we review your photos and information, we will arrange for a replacment products OR part(s) to be sent to you at no additional cost, or issue a full refund including all original shipping costs. In cases of damage or defective items, we may provide a prepaid return shipping label to have the item returned to us. It is the sole discretion of EZwhelp to replace individual parts, replace full products, or issue a full refund. We may ask for damaged or defective items be returned to us; in which case, we will provide a prepaid return shipping label so you won't incure any return shipping expenses. 

How to Initiate a Return

To start the return process, please contact our customer service team through our website contact form or customer service email, customer_service@ezwhelp.com. You'll need to provide your order number, the item you wish to return, and the reason for your return. Our team will review your requestion and provide you with detailed return instrucitons and a return authorization number if required. Please do not ship any items back to us without first contacting customer service and receiving return instructions, as unauthorized returns may not be processed. 

Restocking Fees

EZwhelp does not charge restoncking fees on standard returns that meet all return conditions. However, items that are returned without authorization, arrive damaged due to improper packaging, or do not meet return conditions may be subject to a restocking fee, up to 50%, or may not be eligible for refund, 100%. 

OUR SHIPPING ADDRESS

To return your product, please contact us first for approval. Then ship your product to:

EZwhelp, Inc.
2150 Boggs Rd Ste 100 Bldg 100
Duluth, GA 30096

Be sure to include your order number on the return package. All shipping costs are non-refundable.