Organic Veggie Toys Bundle

About Nina Woof:

We love our dogs, so it’s only natural that we want to give them the very best. At Nina Woof, we believe that commitment goes beyond the quality of our products. Every decision, every material, and every stitch is imbued with our company’s values to commit to the safety and welfare of all animals and to protect the environment we all share.

Nina Woof Shipping policy:

Thank you for choosing Nina Woof. Our shipping policy has been designed to provide you with the best possible shopping experience. Please take note of the following details regarding our shipping policy:

Shipping Methods and TimeframesWe offer shipping to locations within the United States via USPS, FedEx, and other carriers as needed. Standard and expedited shipping options are available at checkout. Our standard shipping typically takes between 3-7 business days for orders within the United States. Our expedited shipping takes between 1-3 business days, depending on your location. Please note that these timeframes are estimates and may vary depending on the shipping location and any unforeseen circumstances such as extreme weather or carrier delays.

Order Processing and TrackingWe take pride in processing and fulfilling orders promptly. Orders placed with us take 2 business days to process, with the exception of personalized, customized, and print-on-demand items which may take additional time to process and fulfill. Additionally, some of our items are fulfilled by other brands or third-party providers. Shipping timeframes for these items are specified by the supplier and not by Nina Woof. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number that can be used to track your order through the shipping carrier's website.

Shipping CostsShipping cost will be calculated at checkout.

International ShippingAt this time, we only offer shipping to the United States. To purchase from United Kingdom you can visit our site https://ninawoof.co.uk/. We apologize for any inconvenience this may cause and will update our shipping policy should this change in the future.


Damaged or Lost PackagesIn the unlikely event that a package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.

Returns and RefundsPlease see our returns and refunds policy for information on returning items shipped by our e-commerce.

Contact InformationIf you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at shop@ninawoof.com. Our customer service team will get back to you.

Nina Woof return policy:
Last updated April 26, 2023

Thank you for shopping with us. We hope you are completely satisfied with your purchase. However, if you need to return an item, we are here to help. Please read through our return policy below.

RETURNS All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Any item not in its original condition, is damaged, or missing parts for reasons not due to our error will not be accepted for return. For returns, the customer is responsible for the cost of return shipping.

EXCHANGES To initiate an exchange, please email us at shop@ninawoof.com within thirty (30) days of the day you receive your order, please include in the email your order number and reason for the exchange. We will provide you with a return shipping label and instructions on how to proceed with the exchange.

RETURN PROCESS To initiate a return, please email us at shop@ninawoof.com with your order number and reason for return. We will provide you with instructions on how to proceed with the return. Once we receive the returned item and inspect its condition, we will process your return or exchange. Please allow at least five (5) business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

CLOTHING Please note that all clothing items are print-on-demand and made specifically for you when you order. As a result, we cannot accept returns or exchanges for clothing items unless they are defective or damaged. If you receive a defective or damaged clothing item, please contact us at shop@ninawoof.com within seven (7) days of receiving the item to arrange a refund or exchange.

MODIFICATIONS/CANCELLATIONS Please note that we are unable to accept modifications or cancellations on our print-on-demand clothing products once an order has been placed. If you have any concerns about your order, please contact us immediately at shop@ninawoof.com and we will do our best to assist you.

EXCEPTIONS The following items cannot be returned:

• Sale items
• Customized or personalized items
• Gift cards
• Vegan Dog Nose and Paw Balm

Please Note:

• We reserve the right to refuse any returns if they do not meet our return policy requirements.

QUESTIONS If you have any questions concerning our return policy, please contact us at shop@ninawoof.com.