- We will gladly accept a return on a product within 30 days of delivery. After the 30 days, only store credit will be applied in the form of an e-gift card. The refund or store credit total will be the amount paid for the product and not any additional shipping options selected at checkout. Please include on the packing slip and the reason why the item is being returned.
- We do NOT need to be notified of a return prior to shipping the return.
ALL HELMETS ARE FINAL SALE.
ALL HATS, CAPS/BASEBALL HATS ARE FINAL SALE.
ALL SALE ITEMS ARE FINAL SALE.
ALL USED TACK ITEMS ARE FINAL SALE.
PERISHABLE GOODS SUCH AS CONSUMABLES AND PEST CONTROL SPRAYS ARE FINAL SALE.
GIFT CARDS ARE FINAL SALE.
REDO FREE RETURN SHIPPING + PACKAGE PROTECTION (available in US and Canada only):
- By selecting Redo Free Return Shipping + Package Protection at checkout, your shipping cost will be covered on returns and your order is protected from being lost, stolen, damaged or shipped incorrectly.
- The Redo Free Return Shipping + Package Protection cannot be removed from an order once the order has been placed.
- If you choose not to purchase Redo Free Return Shipping + Package Protection, your package will not have shipping protection.
- To learn more about our Redo Free Return Shipping + Package Protection click Here.
Horse/Mini Blanket, Sheet, Sleezy, and Fly Mask Returns
-We will be happy to accept returns on a clean blanket that did not fit your horse, but we cannot accept returns of blankets that are dirty, hairy, torn, or have an odor. A restocking fee will be applied for inspection and sanitization of the product to ensure the product is in 100% resalable condition. The fee will vary depending on cleanliness. In these situations, photos will be secured on file.
- AJ Tack is NOT responsible for any ripping or tearing of horse blankets, hoods, fly masks, or splint boots.
Horse Bits
-Bits returned in brand new condition will qualify for full refund if returned.
-Bits returned in less-than-new condition (including but not limited to bite marks, blemishes, debris etc.) may qualify for full or partial store credit.
- Condition of returned bit and refund/store credit options will be determined by the AJ Tack Returns Department.
- Carefully examine your newly received bit for any blemishes or defects – DO NOT USE IF ANY ARE NOTICED and notify a customer service representative immediately.
30 Day Return Policy
- There will be a 20% restock fee for any items returned dirty, traces of animal hair, missing parts or packaging, or if the product is deemed unsellable.
- Returned merchandise must be UNWORN and UNWASHED and in the original merchandise packaging. Items that appear worn, stained, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be eligible for a full refund.
- Please DO NOT SHIP footwear (boots or shoes) in the manufacturer’s original box. Do not write or attach shipping labels to the manufacturer’s original box, you must ship all footwear in a protected box with the original box packed inside. A 20% restocking fee will be applied for items shipped in manufactures original box.
- Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return.
- Return refund will be issued within 24-48 hours after receiving your return.
- If you send back an item that does not qualify for a return and full refund, we will contact the customer on if they wish to receive the item back or accept the partial refund.
- If we receive a package back from the shipping carrier due to the address provided being undeliverable, we will cancel and refund the order.
How to Return
1. Place NEW AND UNUSED items in their original merchandise packaging in a shipping bag or box with your order number or packing slip inside of the package.
2. Ship the package back to:
AJ Tack Returns
21239H FM 529 RD
Cypress, TX 77433
Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return.DO NOT PLACE SHIPPING LABELS DIRECTLY ON MERCHANISE BOX OR PACKAGING. SHIPPING LABEL MUST BE ADHEARED TO THE OUTSIDE OF SHIPPING BOX OR PACKAGE. We will not accept a return if the shipping label is adhered to the merchandise packaging.
Please review our store policy above.
Returning a Gift
1. Place item in its original merchandise packaging in a shipping bag or box with the order number of the order (please get this information from the person who gifted the item) inside of the package. If an order number is not known, please provide the full name and email of the customer. Be sure to note that the order was gift.
2. Be sure to set up an ajtack.com account if you do not have one already.
3. Include the email address for YOUR ajtack.com account inside of the package. This is where your credit will be issued.
4. Ship the package back to:
AJ Tack Returns
21239H FM 529 RD
Cypress, TX 77433
Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return.
All sale items are final sale and are not eligible for return.
Please review our store policy above.
Exchanges
- If an exchange is requested due to size, color, or style, please contact us at info@ajtackwholesale.com with your order number and item to be exchanged. The customer is responsible for all return shipping costs. Once the item is returned to our warehouse, the customer will receive an email with the available store credit for the amount paid for the product which can be used on the similar item or any other store item.
