Custom Replacement Top for 24" Exo Terra Terrariums – Humidity Retaining with Fly-Proof Ventilation

Thrive Ecosystems creates premium terrarium lighting, conversion kits, and bioactive supplies that promote healthy, sustainable habitats.

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

For certain items, we rely on our direct relationship with our wholesaler and shipping could take a couple days extra.  If you have concerns, please do not hesitate to reach out.

Domestic Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return after the item is received back.  You are responsible for shipping the item back to us.

In the event that your order arrives damaged in any way, please email us as soon as possible. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at colbygingles@hotmail.com. If your return is accepted, you will ship back at your own expense to the address provided.  Once the item arrives and we inspect it, we will issue the refund.  Please not, refunds will go back on original payment method and can take 7-10 days.

You can always contact us for any return question at colbygingles@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.