PetHub QR Pet ID Wallet & Keychain Card – Emergency Backup for Your Pet

PetHub was founded in 2010 by former Microsoft employee, technical author, repeat entrepreneur, and above all, "pet parent," Tom Arnold, with the help of his life partner (and now his wife, Lorien Clemens). Since that time, the team has grown to include an incredible, talented and dedicated group of people. As Tom likes to put it, "I surround myself with smart people who inspire me and elevate the original vision of PetHub."

(FWIW Tom & Lorien are MEGA nerds, but we still luv 'em)

In its nearly 15-years of growth, the company has continued to impact the dismal Return to Owner (RTO) rate in the United States. "When we started PetHub, the RTO for dogs was less than 18% and under 2% for cats when they go missing. With PetHub's 'Pack Members' found through its services, ~ 96% of them are home in under 24-hours. Best of all, less than 2% ever reach an animal shelter's doors because of the many ways PetHub helps the community return an animal to its family," notes Lorien.

As of mid 2024, nearly 1.5 million pets have registered profiles on PetHub.com.  Over 1000 communities in the U.S. and Canada trust PetHub to power their community ID tag programs (pet licenses, rabies tags, adoption tags and more).  

PetHub was the first company to launch a QR code ID tag and filed patents for that invention in October 2010. Since that time, the company has gone on to file additional patents for its software algorithms, NFC (near-field communication) ID tags, and its latest WalletCard & CrateCard (both parts of the PetHub Ready Kit).

Orders are shipped within 3-business days. Delivery times are dependent upon shipping methods used and delivery location. Most orders are shipped from Wenatchee, Washington, USA.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Personalized products are not eligible for returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pethub.com. Please note that returns will need to be sent to the following address: 1250 N. Wenatchee Ave #H124, Attn: Fulfillment, Wenatchee, WA 98801 USA.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@pethub.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@pethub.com.