ReptiCheté Coco Accessing Tool

Specializing in high-quality supplies, our company is founded and operated by enthusiasts who are passionately committed to the reptile community. We proudly say, "All of our products are made by reptile people, for reptile people." We don’t rebrand agricultural grade products to pass off as reptile grade products. Our mission is to deliver products that meet the unique needs of reptile keepers and breeders alike.

Gold members of

USARK

The United States Association of Reptile Keepers

The United States Association of Reptile Keepers (USARK) is an organization dedicated to the education, conservation, and responsible care of reptiles. It sets the gold standard for quality and ethics within the reptile industry. Being a USARK Business Leader Gold Member signifies a commitment to these high standards and ethical practices.

As a customer, you can take comfort in knowing that ReptiChip is a USARK Business Leader Gold Member. This esteemed membership confirms that ReptiChip not only adheres to the industry's best practices but also offers the highest quality products. It adds an additional layer of credibility and trust, ensuring that you are investing in products that are both safe and effective for your reptiles.

Owned and Operated

By Veterans

VETERANOWNED

At ReptiChip, our approach to business is shaped by the discipline, precision, and commitment instilled in us through our military service. Our company is proudly owned and operated by veterans, individuals who have been trained to meet the highest standards of performance and reliability. These attributes directly influence the quality of ReptiChip products, making them the premium choice for reptile care.

The skills and values we acquired during our service are not merely left at the door; they are infused into every facet of our business. From research and development to customer service, our veteran leadership ensures that excellence is a non-negotiable standard at ReptiChip.

When you choose ReptiChip, you're not only investing in a high-quality product but also supporting a business whose foundations are built on the principles of integrity, discipline, and service.

Our products are used by

The Biggest in the Business

When it comes to the highest levels of the reptile breeding industry, only the best will do. That's why industry leaders such as Kinova, Always Evolving Pythons, Chimera, and Aura Reptiles exclusively choose ReptiChip for their breeding programs.

Kinova is renowned for their genetic expertise and high-quality morphs, setting the bar for excellence in the reptile world. Always Evolving Pythons has garnered a reputation for their dedication to ethical breeding and innovation, making them a trusted name in the community. Chimera is a vanguard in reptile genetics, known for pushing the boundaries of what is possible in breeding unique and healthy reptiles.

These titans of the reptile breeding industry have one thing in common: their uncompromising commitment to quality. And when it comes to choosing products for their reptiles, they put their trust in ReptiChip.

Repti Chip Shipping Policy:

Order Processing

We ship orders Mondays through Fridays with the exception of Federal and Postal holidays. Orders placed before noon (12pm CST) will be shipped the same day. Most orders placed after noon will ship the following business day. Free standard shipping orders typically take 4 to 7 business days to arrive. Priority shipping orders take 1 to 3 business days to arrive. 

Incorrect address / Postal return to sender

Orders returned due to incorrect address or business closure will be refunded less the cost of shipping. 

Local Pickup

Local pickup is available at our San Antonio, TX warehouse with prior payment. Our pickup hours are: Tues-Fri from 10am to 4pm. Please schedule a pickup by contacting sales@reptichip.com. Customers must present a valid ID during pickup in the name of the shipping or billing customer. 

Repti Chip Shipping Policy:

Returns are accepted for 30 days after delivery of the order. To be eligible for a return, you must have purchased your item through our website. Your item must be unopened, unused, and in its original undamaged packaging. Due to likelihood of damage in return shipping, ReptiChip will not accept returns on lighting or heating bulbs of any type or Rack/Cage systems.

To initiate a return request, please submit a Return Request Form. If your return is accepted a return authorization will be issued and a shipping label will be sent to the email address provided in this request. The cost of the return label will be deducted from the refund credit once the item(s) are delivered and inspected. Items sent back to us without a return authorization will not be accepted or refunded.

Returns Due to Customer Error (Ordered Wrong Item)

Returns requested because a customer ordered the incorrect product, size, or variation are subject to a 10% restocking fee in addition to the return shipping fee. Both the restocking fee and the cost of the return label will be deducted from the total refund amount after the item is received and approved for return.

Please review all product descriptions carefully before placing your order to ensure compatibility with your setup.

Damages and issues

Damage claims must be made within 24 hours of receiving a damaged item. Please inspect your order upon arrival and complete a Damage Claim immediately if the item is defective or damaged. A replacement or a return authorization may be issued for approved claims. If a return authorization is issued, a carrier label will be sent to return damaged products. When the damaged product is received at our warehouse, a replacement product may be sent or a refund issued.

Important: If a customer initiates a damage claim directly with the carrier, ReptiChip will not issue a replacement or refund. Once a claim is opened by the customer, we lose all visibility into the claim process and cannot assist or intervene. To ensure full support and resolution, please contact ReptiChip first so we can handle the claim on your behalf.

Due to the risk of damage/loss to racks and cages being shipped back and the significant loss of our initial shipping and packing expenses we cannot accept returns on these items. Racks and cages are guaranteed to arrive in good condition.

Faulty Products

If you believe your product is faulty, please fill out the Return Request Form and select “The product was faulty” as the reason for return, and we will contact you for further information. 

Shipments lost by carrier

ReptiChip will replace orders that have been lost by the carrier if the order is not marked as delivered within 10 business days. 

Once a package is marked as delivered by the carrier, the order is considered fulfilled. ReptiChip is not liable for lost or stolen packages after delivery has been confirmed, and refunds or replacements will not be issued for items marked as delivered. Customers who suspect theft are encouraged to file a police report and/or contact the carrier directly.Important:If a customer initiates a damage claim directly with the carrier, ReptiChip willnot issue a replacement or refund.Once a claim is opened by the customer, ReptiChip loses all visibility into the status and outcome of that claim and cannot intervene or assist further. To ensure full support and resolution, we strongly recommendcontacting ReptiChip first so that we can handle the claim process on your behalf.

Refunds

Once we have received and inspected your return your refund will be processed immediately. Please allow 2 to 3 business days for the credit to be posted to your banking account.