About Us

Breeches.com is your one stop source for global brands that represent the finest riding products to make riding affordable.With business origins in 1992, our long-standing reputation of manufacturing innovative and quality products has evolved across the complete spectrum of equestrian products.  Starting with riding breeches, we have consistently increased our product categories, which now include show apparel, riding boots, helmets, saddles, horse clothing, bridles, tack and accessories. We are proud of our ever broadening list of house brands such as: TuffRider, Equine Couture, Henri de Rivel, Lettia, Awst International, Dapplebay and the George H Morris Collection.We offer friendly customer service, guaranteed satisfaction and a fair shipping and return policy.Look towards Breeches.com for all of your equine essentials!Above all, Breeches.com is dedicated to investing a significant portion of sales toward impacting lives of underprivileged children in India by providing free education through their 501(C)3 accredited Salvation Tree Foundation and Salvation Tree School.

Shipping Policy

• Free Shipping Orders Over $75
  
• Canadian Customers - All Canadian orders have $ 35 flat shipping.  Free Shipping to Canada on Orders $300+  (Policy Subject To Change At Any Time)
• Rest of the World:
  Orders $0-$100: $50 shipping
  Orders $100-$300: $90 shipping
  Orders $300-$500: $150 shipping
  Orders over $500: $200 shipping  
• The 3-day expedited shipping delivery date is calculated based on BUSINESS DAYS ONLY. If a 3-day expedited order is placed on a Thursday, the delivery date will be the following Tuesday. If a 3-day expedited order is placed on a Friday, the delivery date will be the following Wednesday. 
• Customer has to pay custom duty and clearance charges on international orders.
• Standard shipping: $10
  Orders For saddles: $35 Shipping
  Orders with Clearance: $10 for the first product, $5 for each additional product
  3-day expedited shipping: $35 for the first product, $5 for each additional product
  Note- If the order ships from two different warehouse then $10 will be charged extra for shipping.

For Canada order:-

•  A handling fee will be charged on orders.
• Flat $35 handling fee will be charged.
• Brokerage and Custom Duties has to paid by buyer only.

Note: Orders not shipping from our primary warehouse take up to five business days to process. These orders will be shipped separately with a different tracking number.

Breeches.com is not responsible for any packages lost in transit. Any claims for lost packages to be made directly with the shipper who issued the tracking number. In case of urgent shipments, please use Expedited Shipment method.

Holiday Shipping Policy

The above policy is subject to change during the busy holiday season each year
from the beginning of November to the end of January. Please wait up to 8 business days before inquiring about tracking numbers.

1.Our primary warehouse works hard every year to fulfill orders, but they may be a few days behind due to sales volume.
2. Most orders ship from multiple warehouses. All warehouses have different shipping speeds due to size, staff etc.
3. Shipping carriers will be overwhelmed as well. Please allow a few extra days for shipped orders to arrive.
We **CANNOT** guarantee shipment delivery dates during this time.
4.The system does not recognize items are shipping from multiple locations. If you do not receive the remaining of your order or a second tracking number after 8 business days,
please reach back out to us and we will contact the warehouse.

Return Policy

Breeches.com is dedicated to offering our customers quality products at affordable prices. If you are not completely satisfied with your purchase, Breeches.com will accept returns of unused merchandise if returned within 30 days of order purchased. Upon receiving the package, we encourage you to inspect items for damage or packing error. Contact customerservice@breeches.com with any issues.

 Returns must be accompanied by original order receipt and will be accepted under the following conditions:

• All returned merchandise must be returned in the new condition along with original packaging. 
• For the health and safety of our employees and to mitigate the risk of illness, returns of worn items, intimate wear and bits will not be accepted. Please compare your new bit with the old bit to ensure the sizing is suitable.
• For returns on horse clothing, (blankets, coolers, fly sheets etc)  if hair or dirt is present on the returned item, a full refund will not be given. Upon receiving, please place a bed sheet under the blanket when checking fit. 
• For returns on footwear, please ship boots back with the branded box inside a separate box for shipping. 
• For returns on saddles, customers have 30 days to make a return. Full refunds will be applied only if the saddle shows no signs of wear. If a saddle is not returned in new condition, the refund will be prorated determined upon usage. Return shipping for saddles is at the customer's expense. 
• All monogrammed or personalized items are final sale and cannot be returned.
• For returns on items that included a free gift, the free gift must also be returned as well. Failure to do so will result in the free gift value deducted from the amount refunded. 
• All Sale and Clearance items are final; returns will not be accepted.
•  BITS are not returnable.
• In some cases images may be slightly different from products received due to the availability of manufacturing materials. This can sometimes result in product variations. These instances shall follow the normal Return Process should you be dissatisfied with the item received (including the international return policy).

***Once your return tracking number shows your return has been received in the warehouse, please allow 3-5 business days for your refund to be initiated. You can check the status of your return delivery with your tracking number on UPS.com.

Please note:- If you return any clearance item or used item which are non returnable. The return will not be accepted. If it is shipped to us then You will need to send a shipping label to us to ship it back to you.

NOTE- Returns are not accepted on horse supplements.

 Returns Process Overview

• The customer needs to return the item within 30 days from the date of order purchased on their own expense. (expect reason - Damage, Defective or wrong item)
• For all returns, please contact Customer Service at customerservice@breeches.com to initiate your return with your six digit online order number, list of item(s) to be returned and the tracking number of your return shipment. Return shipping is the responsibility of the customer. Returns should be sent to:Breeches.comAttn: Returns100 Hillside DriveDrums, PA 18222USA
• Please include the Pick Ticket that was sent with your shipment to avoid delays of the processing of your return. 
• Once your return has been received by our warehouse you can expect a refund to the original form of payment. Please allow up to two weeks for the refund to be fully processed and refunded. This also includes ShopPay, PayPal, ApplePay and AfterPay. 
• You will receive an email notification of the refund in the form of original payment. It may take several business days for the funds to appear in your account once the refund is processed. 
• 30 days return policy starts from 1st May 2024.

COUPON POLICY

• Coupon Codes are not able to be used by Canadian Customers
• If any clearance item is in the cart, the coupon code will not apply. Clearance items must be purchased separately.  

EXCHANGE POLICY

Exchanges may be made for the same item in an alternative size or color, pending availability. All shipping costs associated with the exchange are to be covered by the customer.

Holiday Season Gift Return Policy

No returns will be accepted on international accounts.

•  If you are the original purchaser of the gift, please follow the standard return directions using the return center. The refund will be processed on the original form of payment. 
• If you are the gift recipient, please contact customerservice@breeches.com with the 5 digit online order number, so we can initiate your return. Gift returns will be in the form of STORE CREDIT ONLY (no exchanges, credit card refunds etc). Store credit will only be issued after the merchandise has been returned and approved to be restocked in the warehouse.

BLANKET POLICY 

TuffRider Blanket and Sheets Warranty:

If a TuffRider blanket is found to have a manufacturing defect within one year of date of purchase, Breeches.com will determine a solution on a case-by-case basis. Replacement pieces or full blanket replacements will be made at the discretion of Breeches.com. 

Normal wear and tear, damage from incorrect usage, fit issues, damage from alterations or cleaning, as well as other potential issues are not covered under the TuffRider blanket warranty. 

If you are experiencing issues with your blanket that you believe may be covered under this warranty, please contact customer service (customerservice@breeches.com) with your five digit online order number, date of purchase, photographs, and a detailed description of the issue. 

If your TuffRider blanket was purchased at a retailer other than Breeches.com, please reach out to the retailer where the blanket was originally purchased. 

For questions regarding any portions of this Return Policy, please reach out to customerservice@breeches.com or call 1-888-918-0566.

Other Blanket Brands Sold on Breeches.com

If you purchased a different brand blanket other than TuffRider from breeches.com, please contact customerservice@breeches.com for the customer service team to contact the manufacturer on your behalf. Please provide your five digit online order number, date of purchase, photographs, and a detailed description of the issue. 

TUFFRIDER HELMET POLICY

*IMPORTANT NOTICE* HELMETS INVOLVED IN ACCIDENTS SHOULD BE
REPLACED AND NOT USED

JPC Equestrian Inc. will replace any TuffRider helmet involved in an accident at a 30% discount from the prevailing MSRP.

Please email a photo of the helmet along with a description of the damage, the name of the retailer where the helmet was purchased from, and a phone number for us to contact you for credit card details to b2bservice@jpcequestrian.com.

We will email you a prepaid shipping label. Then upon receipt and inspection of the helmet involved in an accident, we will ship you a replacement helmet after processing your payment.

If you have further questions, please call 1-866-273-3243 from 9 to 5 EST to speak to a customer service team member.

Henri De Rivel Saddle Policy

• The saddle warranty becomes effective from the date of purchase.
• You must have the original receipt of purchase.
• HDR will repair or replace the Henri de Rivel saddle at no cost, if the saddle is proven to be defective due to faulty parts or workmanship within 1 year of the date of purchase.
• HDR will repair or replace your Henri de Rivel saddle at no cost, if the tree is broken within 10 years of the date of purchase.
• HDR will not cover normal wear and tear, accidental damage, damage caused by negligent use, abuse or neglect of the saddle.
• If you believe your Henri de Rivel saddle to be faulty, please contact the retailer from which you purchased the saddle.

TuffRider Footwear Policy

If TuffRider Footwear is found to have a manufacturing defect within one year of date of purchase, Breeches.com will determine a solution on a case-by-case basis. Replacements will be made at the discretion of Breeches.com. 

Normal wear and tear, damage from incorrect usage, fit issues, damage from cleaning, as well as other potential issues are not covered.

If you are experiencing issues with your footwear that you believe may be covered under this policy, please contact customer service (customerservice@breeches.com) with your five digit online order number, date of purchase, photographs, and a detailed description of the issue. 

If your TuffRider footwear was purchased at a retailer other than Breeches.com, please reach out to the retailer where the footwear was originally purchased. 

For questions regarding any portions of this Return Policy, please reach out to customerservice@breeches.com or call 1-888-918-0566.

Customer Service Hours

Monday-Friday 9 AM- 8 PM est