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Dog Hugs Cat is a leading online pet store that provides top-quality pet products and actively supports and advocates for pet homelessness through partnerships, donations, and responsible pet adoption initiatives.

DHC strives to deliver the best products with the best service – and we want to become even better. Happy customers are always our #1 priority, and our team members are passionate about finding new ways to wow both pet owners and the industry at large.

SHIPPING POLICY----DogHugsCat.com is committed to excellence, and the full satisfaction of our customers.DogHugsCat.comproudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.1. SHIPPINGAll orders for our products are processed and shipped out in 1-3 business days. Please allow another 3-14 business days for delivery of your item. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.2. WRONG ADDRESS DISCLAIMERIt is the responsibility of the customers to make sure that the shipping address entered is correct.We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.3. UNDELIVERABLE ORDERSOrders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.4. LOST/STOLEN PACKAGESIf your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities and contact us atsupport@doghugscat.com.5. RETURN REQUEST DAYSDogHugsCat.comallows you to return its item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.6. OUT OF STOCK ITEM PROCESSIn case of out-of-stock,DogHugsCat.com waits for all items to be in stock before dispatching and will notify the customer. 7. IMPORT DUTY AND TAXESWhen working withDogHugsCat.com, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country.8. ACCEPTANCEBy accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.9. CONTACT INFORMATIONIn the event you have any questions or comments please reach us via the following contacts:Email -support@doghugscat.com

RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us atsupport@doghugscat.com. Please note that returns will need to be sent to the following address:

Dog Hugs Cat
1512 Yale St. Unit B
Houston, TX, 77008, United States

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions atsupport@doghugscat.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us atsupport@doghugscat.com.